Welcome to HEAL (Healthy Energy Actively Living) with Carmen B. Where we are dedicated to maintaining your privacy and protecting your personal information. We work to protect your personal information and maintain your privacy through your use of our website.
This Privacy Policy is designed to explain how we collect, use, and protect the personal information you provide to us when you access our website, purchase our goods or services or engage with us on social media.
Please read this Privacy Policy carefully. We will alert you to any changes to this Policy by changing the “last updated” date at the bottom of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site(s). We encourage you to review this Privacy Policy periodically, when you use our website for any purpose or engage with us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is posted.
Personal Information
Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number or demographic information like your age, gender or hometown. You consent to giving us this information by providing it to us voluntarily on our website or any mobile application. You provide some of this information when you register with or make purchases from our website. You may also provide this information by participating in various activities associated with our site, including responding to blogs, contacting us with questions or participating in the various services provided. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.
Collecting your information allows us to:
- Improve your customer service experience
- Effectively process transactions
- Send you a newsletter or other updates about our company or website
- Deliver any products or services purchased by you to you
- Contact you about new offerings that we think you will be interested in
- Interact with you via social media
- Request feedback from you; and
- Analyze trends to improve our website and offerings.
Financial Data
Financial data is data that is related to your payment method, such as credit card or bank transfer details. We collect financial data in order to allow you to purchase and order services or goods from our website. We store limited financial data. Most financial data is transferred to our payment processor, PayPal or Google Pay, and you should review these processors’ Privacy Policy to determine how they use, disclose and protect your financial data.
Processing your Information
For the most part, we do not process your information in-house, but give it to third party processors for processing. For example, when PayPal or GPay takes your payment information, they are a third party processor. They process your payment and remit the funds to us. So in many instances, it will be necessary for us to transmit your information to a third party processor, as we do not have the capability to perform these
However, we may, from time to time, process your data internally. The legal basis for this processing is both your consent to the processing, and our need to conduct our legitimate business interests. Our purposes in processing this information, if we do, is to administer, maintain, and improve our website and offerings, to enter into contracts with you, to fulfill the terms of those contracts, to keep records of our transactions and interactions, to be able to provide you with goods and services, to comply with our legal obligations, to obtain professional advice and to protect the rights and interests of our company, our customers (including you) and any third parties.
We may process the following data:
- Data associated with your account, such as your name, address, email address and payment information
- Data about your usage of our website, such as your IP address, geographical information, and how long you accessed our website and what you viewed.
- Data related to your personal profile, such as your name, address, profile picture, interests and hobbies or employment details.
- Data that you provide us in the course of using our services.
- Data that you post on our website, such as comments or responses to blogs.
- Data that you submit to us when you make an inquiry regarding our website or offerings.
- Data related to your transactions with us, including your purchase of our goods or services. This information may include contact details and payment information.
- Data that you provide to us when you subscribe to our emails or newsletters, including your email address and contact information.
- Data that you submit to us via correspondence, such as when you email us with questions.
- Any other data identified in this policy, for the purpose of complying with our legal obligations, or to protect the vital interests of you or any other natural person.
How We Protect the Information
We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Websites may not be secure, and you should therefore take special care in deciding what information you send to us via email.
Social Networking Data
We may access personal information from social networking sites and apps, including Facebook, Instagram, Linkedin, Twitter, Snapchat or other social networking sites or apps not named specifically here, which may include your name, your social network username, location, email address, age, gender, and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.
Opt in to Email Communication
If you opt in to the newsletter, you will be on the list of subscribers who have consented to receive email outreach from Carmen B at HEAL. If you change your mind, you can always unsubscribe in each message through the unsubscribe link.
By being subscribed, you agree to receive inspirational emails, updates, newsletters and marketing materials from Carmen B and her affiliates and your data is stored in the United States.
We take privacy very seriously and never sell or share your information. We collect your information to personalize your experience; to improve our Sites; to improve customer service.
Opt Out of Email Communication
We provide opportunities to unsubscribe/opt-out from our Services in all newsletters and marketing emails and you may choose to do so at any time.
If you need further assistance with unsubscribing or opting-out of any of the Services, or with editing your personal information, please email customer service at carmen@healwithcarmenb.com for assistance.
At our discretion, we may determine that your lack of engagement in the Services indicates your desire to opt-out of the Services. For example, you may be removed from our email list if you have not opened an email from us for a certain period of time. You may opt-in again at any time.
Additional Information
Contacting HEAL
Please email any questions or concerns regarding this Policy to carmen@healwithcarmenb.com. While we may not be able to respond to every report, we take each report seriously and will investigate it thoroughly.